Customer Service Executive APPLY NOW

Rakhiyal, Ahmedabad, Gujarat
180000 - 240000 inr / year
Fri, Sep 30, 2022
Full time

Contact Us: +91 9081265655

Email Us:

Job Responsibilities:

• Create a world class customer experience, and we intend to build our customer delight operations as a centre of excellence and a source of competitive advantage.

• Answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.

• Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

• Follow up to ensure that appropriate actions were taken on customers’ requests.

• Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.

• Make regular calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.

Key Competencies:

• Graduate/ Post Graduate degree in any discipline.

• 1-3 years of experience in Customer Service or Seller Support function.

• Excellent communication skills in English, Hindi and Gujarati is a must

• Ability to communicate correctly and clearly with all customers base

• Excellent customer issue documentation skills

• Good listening ability to understand customer issues very clearly and provide resolution.

• Ability to function independently as well as in a team.

• Familiarity with Microsoft excel, Microsoft Word, Internet Explorer and Android App

• Ability to empathize with and prioritize customer needs

• Ability to work with our customers that are business owners and very particular about their day to day operations

• Demonstrated conflict resolution, negotiation, and de-escalation skills

• Demonstrated ownership to resolve challenging customer issues, escalating when necessary

• Ability to maintain regular and reliable attendance, including the daily schedule

• Operational flexibility with the working schedule, may be expected to work weekends, holidays and event

• Ability to multi-task in high-energy environment

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