Dermatouch Shipping Policy
How Does the Delivery Process Work?
At Dermatouch, we ensure your products undergo a thorough quality check before being shipped. Once your order is processed, each product is inspected to ensure it meets our high-quality standards. After passing the final round of checks, your items are carefully packaged and handed over to our trusted delivery partners.
Our delivery partners aim to bring your package to you as quickly as possible. If they are unable to reach your provided address or deliver at the designated time, they will contact you to resolve the issue promptly.
How Are Items Packaged?
We believe in delivering not just skincare but a premium experience. Your Dermatouch products are securely packaged in durable and elegant boxes to ensure they arrive in perfect condition. For added protection, each premium box is carefully placed in a sturdy corrugated box, minimizing the risk of damage during transit. Our state-of-the-art packaging reflects our commitment to delivering excellence at every step.
Where Does Dermatouch Ship?
Dermatouch ships across India, bringing our science-backed skincare solutions to your doorstep!
What is the Estimated Delivery Time?
Our estimated delivery time is 2–6 business days from the date of order placement (excluding Sundays and public holidays). While we strive to meet these timelines, delays may occur due to external factors such as natural calamities, strikes, or logistical issues.
During high-demand sale events, dispatches might experience slight delays due to increased volumes. In such cases, delivery may take an additional 2–3 business days beyond our usual timelines.
How Can I Track My Order?
We send an SMS/E-mail with the tracking details once the order is processed for shipping. You can also visit the Track My Order section on our website and check the details with your order number.
What Happens If My Order is Shipped in Multiple Shipments?
If your order is delivered in multiple shipments, there’s no need to worry. This simply means that different parts of your order are being shipped from separate warehouse locations to ensure faster delivery.
Are There Any Shipping Charges?
We offer free shipping* on all orders placed on our website.
